Effective Date: September 26,2023

At Saubhagya Vivah Matrimonial, we are committed to providing a positive and satisfactory experience to our users. This Refund Policy outlines our guidelines regarding refunds for our premium services and subscriptions. By using our matrimonial platform, you agree to the terms of this Refund Policy.

1. Premium Services and Subscription

a. Saubhagya Vivah Matrimonial offers premium services and subscription plans that provide additional features and benefits to our users.

b. Premium services and subscription plans are subject to fees as outlined on our website.

2. Refund Eligibility

a. Refunds are generally not provided for premium services and subscription plans unless explicitly stated otherwise.

b. We may consider a refund in exceptional cases, such as:

  i. Unauthorized Charges: If your account was charged without your authorization, please contact our customer support immediately for a refund.

  ii. Technical Issues: If you experience technical issues or disruptions in Website.

3. Refund Request

a. To request a refund, please contact our customer support team within a reasonable time frame from the date of the issue or charge in question.

b. Provide detailed information about the nature of the problem, including any error messages or other relevant information.

4. Refund Process

a. Refund requests will be reviewed by our team on a case-by-case basis.

b. We may require additional information or documentation to process your refund request.

c. If your request is approved, the refund will be issued using the original payment method whenever possible.

d. Please allow a reasonable processing time for the refund to be completed.

5. No Refunds for Change of Mind

Refunds will not be provided if you change your mind, decide to discontinue the use of premium services, or no longer wish to maintain your subscription.

6. Contact Us

If you have questions or concerns about this Refund Policy or wish to request a refund, please contact our customer support team using the contact information provided on our website.

7. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Users will be notified of any material changes, and continued use of our premium services and subscriptions constitutes acceptance of the modified policy.

By using Saubhagya Vivah Matrimonial's premium services and subscriptions, you acknowledge that you have read, understood, and agreed to this Refund Policy. Please review this policy carefully before making any purchases on our platform.